If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you. If you’re using a website you’ve not used before, search for them online to see if they have any negative feedback. For independent sellers on a website, you can check out their online reviews on a site like TrustPilot,
A few things that we can help you with & do for you
We will help you if you ordered a product from a legitimate retail (such as Argos or Walmart) but your product has not arrived.
We will help you if you ordered a product from a legitimate retail (such as Argos or Walmart) but your product has arrived dammaged.
We will help you if you ordered a product from a legitimate retail (such as Argos or Walmart) but your product has not arrived in the condition that you were expecting.
For more examples of what we can help you with please click here.
Things that we can’t help you with or do for you
X Bitcoin scams
X Money sent to romance scammers
X Remote access scams / Microsoft refund scams
X Some banks / credit card companies that charge you (the consumer) for a chargeback request.
X Money lost through money transfer services such as TransferWise Wise or CashApps
(most cash apps and money transfer services refuse to help with “authorised” transfers and many of them don’t offer chargebacks)
If you ever fall victim to one of these scams then unfortunately it is very unlikely that we will be able to recover your funds, some scammers will move money from the account that you transfer to very quickly.
The faster you act normally delivers the best results so please phone us as soon as you notice that you are in one of these situations then please contact us ASAP
For urgent assistance please text “SCAM” to – 07535346404 and we will contact you as soon as we can, please only contact us in situations which involved you sending money to a scammer. If you are in immediate danger then please call the police straight away.
Other Important Links
Fundraising / Donations
We are trying to raise funds for multiple different reasons
• Educational purposes
• To financially support victims of romance scams
• To open our own scam call center investigation service and social media protection team.
• To cover the costs of providing our fund recovery, scam protection and scam reporting service/
We are looking for people to help with communication, contacting legitimate company’s to investigate the source of suspicious correspondence and proactively looking for scam profiles on social media.
More positions will become available over the next few weeks so please keep checking to see if there is anything that you would like to do.
Full training will be provided and you can work in the comfort of your own home, we are particularly interested in hearing from residents that live in the UK or USA.
Report A Scam
Report scam calls, text messages and emails.
Report romance scammers and dating site scammers.
Report fake social media profiles and messages.
Report scam call centers and unregulated companies.
Monday – Friday: 10:00am – 4:00pm
Saturday – Sunday: – Closed
0800 193 6851
Text Help (UK): 0758 403 8472
Text Help (USA): (916)-579-2818