Consumers in the United Kingdom are lucky enough to have several well established organisations that they can speak to about concerns regarding scams, product protection & complaints about how a company is operating.

In this article we are going to go into more detail about what it is that these organisations do & how you can contact them. Continue reading to see more information regarding Action Fraud, National Trading Standards, The Financial Conduct Authority & the Citizens Advice Bureau.

We want to make it perfectly clear that we are not writing this article to disrespect or downgrade these organisations in any way at all, we are simply doing this to provide clarity to people who don’t know who to turn to for help.

If you would like more information about who Scammers Be Gone are & what we do then please visit our FAQ page by clicking here.

Action Fraud

Who are they?

Action Fraud deals with crimes related to financial or online fraud where the victim and the fraud were in the UK. You can report a crime on behalf of a victim but you must have their permission. Action Fraud will refer all fraud crime cases to the National Fraud Intelligence Bureau (NFIB). The NFIB is run by the City of London Police, which is the lead force for fraud in the UK.

What do they do?

Action Fraud are the UK’s national reporting platform for fraud and cybercrime where you should report fraud if you have been scammed, defrauded in anyway, they provide a central point of contact for information about fraud and financially motivated internet crime.

When a scam is investigated by the police in the UK, there is no guarantee it will result in a prosecution. In cases such as this, the decision to charge is made by the Crown Prosecution Service. After a report has been made to Action Fraud, it will be sent for assessment by the National Fraud Intelligence Bureau (NFIB).

Fraud reports will be allocated to a police force or other agency for further investigation when they meet certain criteria e.g. There are viable lines of enquiry such as known suspects who are based in the UK and other factors.

When a scam is investigated by the police in the UK, there is no guarantee it will result in a prosecution. In cases such as this, the decision to charge is made by the Crown Prosecution Service

How can I contact them?

Phone – 0300 123 2040

Website – www.actionfraud.police.uk

Email – You can send Action Fraud a message online by visiting this link – www.actionfraudalert.co.uk/Contact

Trading Standards

Who are they?

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate, they also investigate complaints from consumers and then prosecute or hold businesses accountable for negative consequences.

What do they do?

The trading standards office will decide whether to investigate the issue or concern that you have reported. If they decide to take further action then you will be contacted for evidence and more statements. If you complain to trading standards then please understand that you might not be contacted immediately. The TSO team often builds up evidence before moving to educate the company or prosecute. they could give you a call much later in order to compile evidence and statements.

You can contact them with concerns regarding scams and also other problems concerning –

1) Situations where you were sold dangerous or unsafe items

2) The items that you received were fake or counterfeit

3) If you employee a tradesman and they didn’t carry out the service correctly or left you in a dangerous situation

How can I contact them?

Phone – 0808 223 1133.

Website – www.tradingstandards.uk

Email – www.tradingstandardsecrime.org.uk/contact/

 

The Financial Conduct Authority

Who are they?

The Financial Conduct Authority (FCA) regulates the financial services industry in the UK. Its role includes protecting consumers, keeping the industry stable, and promoting healthy competition between financial service providers

What do they do?

The authority has significant powers, including the power to regulate conduct related to the marketing of financial products. It is able to specify minimum standards and to place requirements on products,

It has the power to investigate organisations and individuals ,the FCA is also able to ban financial products for up to a year while considering an indefinite ban; it has the power to instruct firms to immediately retract or modify promotions which it finds to be misleading and to publish such decisions.

The are also responsible for supervising banks regarding the following subjects –

1) Ensure they treat customers fairly

2) Encourage innovation and healthy competition

3) Help the FCA to identify potential risks early so they can take action to reduce the risks

If you are unhappy with the way your bank has handled a complaint regarding a scam or chargeback request, you can conduct the FCA and they will conduct their own investigation, please understand that this does not always mean that the outcome will result in you being issued with a refund.

How can I contact them?

Phone – 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.

Website – www.fca.org.uk

Email – consumer.queries@fca.org.uk

Citizens Advice Bureau

Who are they?

Citizens Advice is a group of independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.

What do they do?

Citizens Advice Bureau are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. Their work involves providing advice on issues such as debt management and welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord-tenant disputes.

You can also contact them if think you might have found an online scam, need advice about scams or want to report an online scam

How can I contact them?

Phone -0800 144 8848

Website – www.citizensadvice,org.uk

Email – There are various email addresses & online chat facilities that you can use to contact the Citizens Advice Bureau depending on where you live.